Returns & Exchanges
At Alsahra Jewelry, we want you to cherish every piece you purchase, which is why we offer a 30-day return policy for items in their original, unworn condition. If your selection isn't perfect, we provide a seamless process to ensure your satisfaction through an exchange or full refund.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Authorization (RA) number.
Secure Packaging
Place the jewelry in its original luxury velvet box and include all certificates of authenticity; ensure the item is securely packed in a padded shipping box.
Shipping and Insurance
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt for your records.
Inspection and Refund
Once our master jewelers verify the condition of the returned piece, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing